on over 8000 online stores
Leonardo Shoes ranked as the best e-commerce in the footwear sector.
This is the result of a research conducted by Itqf, which took into consideration over 8000 online stores .
A study based on evaluations of specialists and consumers, which took into consideration elements of substantial value as well as efficiency of the service.
Passed the test of experts and customers
A research structured in 3 phases
Concluded with phase 3, in which customer satisfaction was reported, detected through a representative survey conducted in the last 12 months. A total of 732,000 opinions were collected.
36 criteria under study
How was the decision made?
Based on all those elements that create a unique experience for the user: the design, the functionality, the service offered, the conditions of purchase and delivery…
But the evaluation did not stop there: the experts wanted to base their evaluation not only on their own experience, but also on the very important opinion of the end users.
For this final phase, over 720,000 people were contacted and asked essentially how they found their purchasing experience.